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Sullivan Medical Office Patient Service Representative, Sullivan, Missouri

Created10/18/2020
Reference1207451
CategorySupport Services
Job typeFull-Time
CountryUnited States
StateMissouri
CitySullivan
Zip63080
Address965 Mattox Dr
SalaryCompetitive
Additional Job Information
  • 40 Hours per Week -
  • Days - 8 hour shifts, may start at 6, 7, 8, or 9 am -
  • Benefits Eligible -
  • Every Other Weekend -

  • Job ID: 1207451
    Employment Status: Full-Time
    More Information:

    Missouri Baptist Sullivan Hospital (MBSH) is an acute-care facility located off Highway 44 in Sullivan, Missouri, serving the residents of Crawford, Franklin and Washington counties. MBSH just recently completed an 8-year journey from a very small facility to a very, very modern facility that can treat and take care of patients with special problems. The Wound Care Center, which is the newest specialized center of its kind within a 60-mile radius, is a perfect example of that. MBSH also operates a visiting specialty clinic program in its Medical Office Building. Visiting physicians with expertise in a variety of medical specialties come to the Hospital from Missouri Baptist Medical Center in St. Louis, Missouri. This gives patients the opportunity to see and receive treatment from highly skilled specialists without leaving the Sullivan area. The Hospital is an integral part of the rural communities we serve-our patients are also our friends and neighbors-so we have a special sense of commitment to provide excellent care to every patient.

    The Sullivan medical clinic is a well-established, multi-discipline physician group providing family, internal and OB care.

    Overview

    Role Purpose

    Serves as a lead for front office activity. Directs the patient flow process at the physician office. Performs patient check in and appointment scheduling as assigned. Supports Central Billing Office by maintaining patient financial records at the office. Provides closure to patient visit. May support office as switchboard operator as needed.

    Responsibilities
  • Handles telephone calls from patients, forwarding calls needing triage.
  • Performs receptionist duties.
  • Verifies health insurance payment information and educates patients on the applicable regulations. Collects payments and records data.
  • Charge entry, which includes assigning diagnostic codes and entering all physician related and clinic charges.
  • Coordinates information with Central Billing Office to ensure all charges are captures and properly collected.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

  • Minimum Requirements

    Degree
  • High School Diploma or GED


  • Experience
  • 2-5 years


  • Preferred Requirements and Additional Job Information

    Clinical - Direct Skills
  • Electronic Medical Record (EMR) - 1 year or more
  • Medical Terminology - 1 year or more


  • Service Support Skills
  • Customer Service - 2 years or more


  • Office/Computer Skills
  • Patient Registration in a Medical Office or Related Role - 1 year or more


  • Benefits Statement

    Note: not all benefits apply to all openings

    - Comprehensive medical, dental, life insurance, and disability plan options
    - Pension Plan*/403(b) Plan
    - 401(k) plan
    - Tuition Assistance
    - Health Care and Dependent Care Reimbursement Accounts
    - On-Site Fitness Center (depending on location)
    - Paid Time Off Program for vacation, holiday and sick time

    *Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

    Legal Statement

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

    Equal Opportunity Employer
    EmployerBJC HealthCare

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